I brought my car in to get a block heater installed and my horn fixed because it does not work. After one hour I was told that my car does not have a block heater, which I already knew, and that they need to look further into why my horn doesn’t work so they need to charge another hour. I was given a quote of $650+ to install the block heater and another $600+ to replace the clock spring. I left my car at the shop for a total of 3.5 hours and ended up paying $350 just for the diagnosis of a clock spring in need of replacement. I called later to voice my frustration of having to spend $350 just for the diagnosis of my horn clock spring needing to be replaced and the feeling of being ripped off but was met with excuses of why the diagnostics took so long. It was pretty easy to see I do not have a block heater, so I don’t understand how it took over my initial hour for professionals to diagnose the faulty clock spring. Safe to say I will not be returning to this shop to have work done on my car.
Thank You for the review, Jamie. Just to clarify that you were not charged any amount for block heater checking whatsoever. On your arrival you authorized us for one hour to diagnose for inoperable horn. Once we had spent the initial hour, I called you and gave you the price on block heater installation, which included the 4L OEM coolant and at the same time I updated you about the horn and asked for your authorization for additional hour to test further. Reasoning for additional time was that it required some disassembly of components in question being air bag and clock spring. Diagnosis resulted in being defective clock spring and you decided not to complete the required repairs because of cost involved. please call me if I can assist further (Mike 403-239-8772).
- Minit-Tune & Brake Auto Centres